Questions and answers

Does the chat guess when it does not know?

No. If the approved content does not cover a question, it says so and offers the business's contact option.

Can visitors see where an answer comes from?

Yes. Every answer shows its sources.

Which AI models does it use?

Claude Sonnet 5.5 by default, which is also the model the Free plan answers with. Paid plans can choose other models.

Does the website need to be public?

Yes. Hazelchat reads the pages it answers from, so the website must be reachable on the internet.

Who runs Hazelchat?

Hazelchat is operated from Germany and offered to businesses only. Contact: hello@hazelchat.co.